Matthew Murray

I put AI into production in places where a bad release has consequences. Right now that means PMI, where I lead product for PMI's enterprise Infinity (opens in a new tab) AI platform; before that it meant Dow Jones, JPMorgan Chase, and federal work at Booz Allen Hamilton. Four industries with four sets of rules, and the same question underneath every one of them: does this work well enough to ship, and can we prove it?

A working model is where the job starts. Shipping is the hard part, because in an enterprise the real test is not the benchmark but whether the people accountable for the release will stand behind it. Building the harness for Infinity has been my work since the start of 2025, and it still is: the evaluation and observability standard every release runs through, the governance policy for regulated content, the build-versus-buy calls across the tooling stack, and the team that operates all of it.

I came to product from data science, which is why I still read the eval results myself instead of waiting for the summary. At Booz Allen I built forecasting and NLP tools and a natural-language command interpreter for simulation workflows, years before LLMs made that easy; at JPMorgan Chase I modeled customer behavior and brand perception; at PMI I built the member recommendation platform; at Dow Jones I led the team that put ranking, risk, sentiment, and proposal-generation models in front of the advertising sales organization every day. PMI's Chief AI Officer asked me to come back in 2025 and build the platform organization, and I took the product seat to do it.

Before any of that, I spent a decade in restaurants: General Manager for Stephen Starr, dining rooms for The Ritz-Carlton, and two years running operations at The Chelsea in Atlantic City. The lesson I still use every week is that standards hold because of systems rather than effort, and nobody delivers a good experience alone.

I left restaurants to study applied statistics at UMBC, graduated magna cum laude in 2015, and joined Booz Allen Hamilton the following February.

I write to work out what I think about building AI products, usually starting from something that happened on my own team that week. If you lead product or AI work, or you sponsor the people who do, it's written for you.

I live in Devon, Pennsylvania, and you can reach me on LinkedIn (opens in a new tab) or by email; I read both.